Freelance Developer & AI Automation Consultant
Text Automation for Local Businesses
Built an automated text-back system that recovers revenue local businesses lose to missed calls during busy hours.
Problem
Small, busy businesses like restaurants and local service shops still take a large share of their business by phone, and during peak hours a lot of those calls go unanswered. Each one is a lost order, a lost booking, or a customer who doesn't call back. These businesses had no way to capture that demand after the phone stopped ringing, and no time or staff to spare on fixing it.
Approach
Built a missed-call recovery pipeline: every missed call automatically triggers a text-back with a link to the business's menu or services, hours, and a direct way to order or book. A lightweight AI-driven FAQ layer handles common after-hours questions (parking, pricing, availability) without staff involvement, and owners get a weekly summary of calls recovered. Designed to install in days with zero change to staff workflow: no new hardware, no retraining, nothing for the team to learn. Packaged as a low-friction pilot offer, priced to get the first clients live quickly and prove the ROI on their own numbers.
Outcome
Packaged as a productized pilot offer for independent, owner-operated local businesses, using a simple ROI pitch (missed calls per week x average ticket x 52) validated against each business's actual numbers during a free audit before they commit.